1. We will follow guidelines which are changing regularly; if in doubt please refer to Government guidelines.
2. We will keep in touch with you about your booking in case Government advice / guidelines / best practice for holiday accommodation changes.
3 When you enter, be assured that the last housekeeper in there will have not only cleaned, but sanitised with professional products, with special emphasis on high touch surfaces.
4 Best practice is to remove unnecessary items, even if they looked pretty. We have left books and DVDs in place, please be aware however that these items are not sanitised by the housekeeping team.
5 The Roost information folders are removed to reduce ‘touch’ risks ; so we will help additionally with email and phone queries during your stay.
6 We have to request that our guests strip beds and put all used linen and towels in the blue laundry bag so as to avoid our housekeeping team having to come into contact with these items which would expose them to more airborne particles than is necessary.
7 It is really important that you vacate at the usual time of 10:30am on your last day. Our housekeeping team cannot enter the property until at least 3 hours after a guest has left and they will assume that you have left by this time, so your help with this would be greatly appreciated. This is also important to enable us to comply with the Government ‘track and trace’ requirements.
8 We rely on you to let us know about any COVID-19 related hazards you have spotted during your stay, to enable us to take precautions for our next guests. Please alert us to anything you think may be a potential hazard – whatever it might be. Together, we can take the relevant precautions.
9 If you or any party member displays Covid-type symptoms (even if undiagnosed) please advise us as soon as possible. This will affect our end-of-stay procedures. We will need to take extra precautions as you vacate and warn our housekeeping team. This is not a problem, but we need to know, to keep everyone safe.
10 We are working on the basis that all our guests will operate within government guidelines and act responsibly. Some near-neighbours of The Roost are in the shielding category and the village community is vigilant about visitors who they think are crossing acceptable boundaries.
11 Finally: Enjoy your stay! Remember, we’re at the end of the phone or email throughout your stay.
HM Government guidance for those staying in self-catered
accommodation who have symptoms of COVID-19
If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have COVID-19, they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.
Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest (and if appropriate their family) has finished the required self-isolation period and is no longer symptomatic, they should return to their main residence and continue to follow the government guidance on self-isolation, household isolation and social distancing.