Covid-19

Our Approach

  1. We will follow guidelines which are changing regularly; if in doubt please refer to Government guidelines.
  2. We will keep in touch with you about your booking in case Government advice / guidelines / best practice for holiday accommodation changes.
  3. When you enter, be assured that the last housekeeper in there will have not only cleaned,  but sanitised with professional products, with special emphasis on high touch surfaces.
  4. Best practice is to remove unnecessary items, even if they looked pretty.  We have left books and DVDs in place, please be aware however that these items are not sanitised by the housekeeping team.
  5. We have to request that our guests strip beds and put all used linen and towels in the blue laundry bag so as to avoid our housekeeping team having to come into contact with these items.
  6. It is really important that you vacate at the usual time of 9:30am on your last day.  Our housekeeping team cannot enter the property until at least 3 hours after a guest has left and they will assume that you have left by this time, so your help with this would be greatly appreciated.
  7. We rely on you to let us know about any COVID-19 related hazards you have spotted during your stay, to enable us to take precautions for our next guests. Please alert us to anything you think may be a potential hazard - whatever it might be. Together, we can take the relevant precautions.
  8. If you or any party member displays Covid-type symptoms (even if undiagnosed) please advise us as soon as possible.  This will affect our end-of-stay procedures. We will need to take extra precautions as you vacate and warn our housekeeping team. This is not a problem, but we need to know, to keep everyone safe.
  9. We are working on the basis that all our guests will operate within government guidelines and act responsibly. Some near-neighbours of The Roost are in the shielding category and the village community is vigilant about visitors who they think are crossing acceptable boundaries.
  10. Finally: Enjoy your stay :  Remember, we’re at the end of the phone or email throughout your stay.